We believe you have the right to know exactly what data we collect, why we collect it, how it is stored, and who — if anyone — it is shared with. This policy is written in plain language so you can actually understand it, not just click past it.
These cards summarise our key privacy principles. The full policy below contains all the detail.
9999wen does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data stays within the platform ecosystem and is used only to operate your account and improve your experience.
All PKR deposits and withdrawals — whether via JazzCash, Easypaisa, Raast, bank transfer or card — are processed over encrypted connections. Your payment details are handled by our payment partners and are never stored on our servers in full.
We only collect personal data that is genuinely necessary to run your account, process payments, verify your identity, and comply with anti-fraud requirements. We do not collect anything we do not need.
You can request a copy of your data, ask us to correct inaccuracies, or request deletion of your account and associated data at any time. We will handle requests promptly and communicate clearly if anything prevents full deletion.
We use cookies primarily to keep your session active and remember your preferences. We do not use advertising cookies or cross-site tracking pixels that follow you around the internet after you leave 9999wen.
We send promotional emails and notifications only to players who have opted in. You can unsubscribe from marketing at any time from your account settings or by contacting support, without affecting your account status.
Welcome to the 9999wen Privacy Policy. This document explains how 9999wen (9999wen.net) collects, uses, stores, and protects the personal information of players and visitors based in Pakistan and elsewhere. It applies to the website, mobile app, and any related platform services.
When you create an account, make a deposit in PKR, place a bet on a cricket match or PSL fixture, or simply browse the site, you are sharing certain information with us. We take that responsibility seriously. This policy is our commitment to being straightforward about what we do with your data — no corporate jargon, no deliberate vagueness.
By using 9999wen, you agree to the data practices described in this policy. If you have questions about any section, our support team is available to help — see Section 12 for contact details.
We collect personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party services such as payment processors.
| Data Category | Examples | Why We Need It |
|---|---|---|
| Identity | Name, DOB, CNIC, address | Account creation, age verification, KYC compliance |
| Contact | Email, phone number | Account communications, support, security alerts |
| Financial | PKR transaction records, wallet numbers | Processing deposits and withdrawals, fraud prevention |
| Gaming Activity | Bets, game sessions, wager amounts | Account history, responsible gaming monitoring, disputes |
| Technical | IP address, device type, browser | Security, fraud detection, platform optimisation |
| Communications | Support messages, feedback | Resolving queries, service improvement |
Every piece of data we collect serves a specific purpose. We do not collect data speculatively or hold it indefinitely. The main ways we use your personal information are:
9999wen does not sell your personal data. We do not share it for advertising or marketing purposes with outside companies. The only circumstances in which your data is shared with third parties are:
We work with a small number of carefully selected service providers who help us deliver the platform. These include payment processors (JazzCash, Easypaisa, Raast, banking partners), identity verification services, cloud infrastructure providers, and game suppliers. Each provider receives only the data they need to perform their specific service and is contractually required to keep it confidential and secure.
Live casino, slots, and other game content on 9999wen is provided by third-party game studios. These studios receive a player identifier and game session data to run the game correctly and record the outcome. They do not receive your full identity details or payment information.
We may be required to disclose personal data in response to a lawful request from a relevant authority, court order, or legal obligation. We will only disclose the minimum data required and will notify you where legally permitted to do so.
If 9999wen undergoes a merger, acquisition, or significant restructuring, your data may be transferred as part of that transaction. In such cases, we will notify players in advance and ensure the incoming entity agrees to handle data in accordance with this policy or better.
Protecting your financial data is one of our top priorities. All PKR transactions on 9999wen are processed through encrypted connections. When you initiate a deposit via JazzCash, Easypaisa, Raast, or bank transfer, the actual payment is completed on the payment provider's own secure platform — 9999wen never handles or stores your mobile banking PIN, OTP, or full account credentials.
What we do store is the transaction record: the reference number, amount in PKR, payment method type, and status. This is necessary to credit your account correctly, process withdrawals to the matching method, and resolve any payment disputes.
Like almost every website, 9999wen uses cookies — small text files stored in your browser — to make the platform work properly and to understand how players use it. Here is a plain breakdown of what we use:
These are required for the platform to function. They keep you logged in during a session, remember your language and display preferences, and ensure that security features work correctly. You cannot opt out of essential cookies without losing basic platform functionality.
We use anonymised analytics to understand which pages are visited most, where players spend time, and where they encounter friction. This data is aggregated — it does not identify you personally — and helps us make the platform better. You can opt out of analytics cookies in your browser settings.
9999wen does not use advertising cookies, cross-site tracking pixels, or any technology that follows your activity across other websites after you leave 9999wen. We do not place social media tracking scripts on our pages.
You can manage or delete cookies at any time through your browser settings. Deleting essential cookies will log you out and reset your preferences. Most modern browsers also allow you to block third-party cookies entirely — this will not affect core 9999wen functionality.
We keep your personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding queries, disputes, or compliance requirements. Specific retention periods by data type:
When data is no longer needed and the retention period has expired, it is securely deleted or anonymised. You can request early deletion of your data — see Section 8 for your rights.
You have meaningful rights over your personal data held by 9999wen. We respect these rights and will process all requests in good faith and within a reasonable timeframe.
Right to Access
Request a copy of all personal data we hold about you. We will provide it in a readable format within a reasonable timeframe.
Right to Correct
If any of your personal data held by us is inaccurate or out of date, you can request a correction at any time.
Right to Delete
Request deletion of your account and associated personal data. Some data may be retained for legal compliance reasons — we will explain clearly what and why.
Right to Object
Object to processing of your data for marketing purposes at any time. You can also object to other types of processing — we will review each case individually.
Right to Portability
Request your data in a structured, commonly used format so you can transfer it elsewhere if needed.
Right to Restrict
Ask us to limit how we use your data while a dispute or correction request is being reviewed, rather than deleting it outright.
To exercise any of these rights, contact our support team at with the subject line "Data Request" and a brief description of what you need. We will respond within 5 business days and aim to resolve most requests within 30 days.
9999wen is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step during account registration, and we reserve the right to request documentary proof of age at any time during the account lifecycle.
If we discover that an account has been created by a person under 18, the account will be closed immediately. Any funds deposited will be returned to the payment source after verification, and any winnings accumulated will be void. We take underage gambling seriously and will not relax this position under any circumstances.
If you are a parent or guardian and believe a minor in your household may have accessed 9999wen using your details, please contact us immediately so we can take protective action and review the account.
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:
No system is 100% impenetrable, and we cannot guarantee absolute security. However, we invest significantly in keeping the platform as secure as possible and respond swiftly to any identified vulnerabilities or incidents. In the event of a data breach that affects your personal information, we will notify you promptly with details of what happened and what steps we are taking.
We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, new features, updated payment methods, or evolving best practices in data protection. When we make material changes, we will update the revision date at the top of this page and may notify registered players by email or in-platform message.
Continuing to use 9999wen after an update is posted means you accept the revised policy. We encourage you to review this page periodically — it takes about five minutes to read and keeps you informed about how your data is handled. If you disagree with any update, you can close your account and request deletion of your data at any time.
If you have any questions about this Privacy Policy, want to make a data request, or need to report a privacy concern, please reach out to our team directly. We take all privacy enquiries seriously and aim to respond within one business day.
For responsible gaming support — including self-exclusion, deposit limit changes, or concerns about your own gaming habits — visit our Responsible Gaming page for full guidance and contact options. Those requests are handled as a priority. For general platform queries and account help, the FAQ page covers the most common topics and may get you an answer faster than waiting for a reply.